Shipping Policy
At YCOS Lighting, we are committed to delivering your lighting products quickly, safely, and reliably. Whether you're purchasing chandeliers, pendant lights, wall sconces, ceiling lights, or decorative lamps, we aim to provide a smooth and convenient shopping experience.
This Shipping Policy outlines our shipping methods, delivery estimates, order processing times, tracking information, and other important details regarding your order.
Shipping Rates & Delivery Options
Standard Shipping
We offer Standard Shipping to eligible destinations, including the United States.
Shipping charges, including any available free shipping offers, will be displayed at checkout before you complete your purchase.
Expedited Shipping
Expedited Shipping is available for eligible orders and delivery destinations within the United States.
Applicable expedited shipping charges will be displayed at checkout when this option is available.
Order Processing
We process orders promptly to ensure efficient and reliable delivery.
- Processing Time: 3–5 business days
- Processing Days: Monday through Saturday
- Order Cut-Off Time: 5:00 PM CST
Orders placed after the daily cut-off time will be processed on the next business day.
Please note that processing and delivery times are estimates and may occasionally be affected by factors outside our control, including weather conditions, carrier delays, holidays, customs procedures, or other unforeseen disruptions.
Estimated Standard Delivery Times
| Destination | Processing Time | Transit Time | Total Estimated Time |
|---|---|---|---|
| United States | 3–5 Business Days | 5–10 Business Days | 8–15 Business Days (Non-Remote Areas) |
Estimated Expedited Delivery Times
| Destination | Processing Time | Transit Time | Total Estimated Time |
|---|---|---|---|
| United States | 3–5 Business Days | 4–7 Business Days | 7–12 Business Days (Non-Remote Areas) |
During peak holiday seasons, high-demand periods, and deliveries to remote areas, delivery times may increase slightly.
Custom-made, oversized, or specialised lighting fixtures may require additional preparation time. Where applicable, this information will be stated on the product page or communicated to the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please allow up to 24 hours for tracking details to become active after receiving your shipment confirmation.
You can also track your order through our Track Your Order page.
If you encounter any issues tracking your order, please contact our customer support team at hello@ycoslighting.com . We will be happy to assist you.
Multiple Shipments
Some orders may be delivered in multiple packages depending on product size, weight, quantity, or packaging requirements.
Large chandeliers, pendant lights, and other fragile lighting fixtures may be shipped separately to ensure safe transportation.
If your order is shipped in multiple packages, they may arrive on different dates.
If any part of your order appears to be missing, please contact us with your order number.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
YCOS Lighting is not responsible for delays, delivery issues, or lost packages resulting solely from incorrect, incomplete, or outdated shipping addresses provided by the customer, subject to applicable consumer protection laws.
Please carefully review your shipping address, postal code, contact number, and other relevant details before completing your purchase.
Address Changes
If you need to update your shipping address after placing an order, please contact us as soon as possible.
You may request an address change within 24 hours of placing your order, provided the order has not entered production or fulfilment.
You may:
- Update your address through your customer account, if applicable.
- Contact our support team at hello@ycoslighting.com .
- Submit a request through our Contact Us page.
While we will do our best to accommodate address changes, we cannot guarantee modifications once an order has been processed or shipped.
International Shipping
YCOS Lighting offers shipping to eligible destinations based on product availability and carrier service coverage.
Available international shipping destinations, shipping options, and applicable charges will be displayed during checkout.
For international orders, customs duties, import taxes, and additional fees may apply depending on the destination country.
Unless otherwise stated at checkout, customers are responsible for applicable customs duties and import charges.
International delivery estimates may vary depending on location, customs clearance, and local shipping conditions.
If your destination is not available during checkout, please contact our support team before placing your order.
Lost or Damaged Packages
At YCOS Lighting, we take great care in packaging our lighting products securely to minimise the risk of damage during transportation.
If your order arrives damaged or appears to have been lost in transit, please contact us promptly.
For damaged shipments, please contact us within 7 days of delivery and provide:
- Your order number.
- Clear photographs of the damaged product.
- Photographs of the internal and external packaging.
- Photographs of the shipping label, if available.
Please retain the original packaging until your claim has been reviewed.
Where appropriate, YCOS Lighting will provide replacement parts, a replacement product, or an applicable refund for verified lost or damaged shipments, in accordance with our Returns, Refunds & Warranty Policy and applicable consumer rights.
Delivery Delays
Although we strive to deliver orders within the estimated timeframes, occasional delays may occur due to circumstances outside our reasonable control.
These circumstances may include:
- Severe weather conditions or natural disasters.
- Shipping carrier delays or disruptions.
- Public holidays and peak shopping seasons.
- Customs inspections or clearance procedures.
- Remote or difficult-to-access delivery locations.
- Unexpected production or inventory delays.
If your order has not arrived within the estimated delivery window, please check your tracking information or contact our customer support team for assistance.
Contact Information
YCOS Lighting
Website: https://ycoslighting.com/
Email: hello@ycoslighting.com
Contact Page: https://ycoslighting.com/pages/contact
Order Tracking: https://ycoslighting.com/apps/parcelpanel
If you have any questions about shipping, delivery estimates, order tracking, or your purchase, please contact our customer support team.
We aim to respond to all customer enquiries within 24 hours.
Thank you for choosing YCOS Lighting. We appreciate your trust and look forward to helping you create beautifully illuminated spaces.