Privacy Policy
This Privacy Policy explains how YCOS Lighting collects, uses, and shares your personal information when you visit, browse, or make a purchase from ycoslighting.com.
Personal Information We Collect
When you visit our website, we may automatically collect certain information about your device and how you interact with the Site.
This may include:
- Information about your web browser and device
- Your IP address
- Your time zone
- Cookies installed on your device
- Pages and products you view
- Websites or search terms that referred you to our Site
- Information about how you interact with the Site
We refer to this automatically collected information as “Device Information.”
We may collect Device Information using technologies such as:
- Cookies: Data files placed on your device or computer that may contain a unique identifier.
- Log files: Files that record activity on the Site and may collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
- Web beacons, tags, and pixels: Electronic technologies used to understand how visitors browse and interact with our Site.
When you make or attempt to make a purchase through our Site, we may also collect certain information from you, including:
- Your name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
- Order details
We refer to this information as “Order Information.”
In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect primarily to fulfil orders placed through our Site.
This may include:
- Processing your payment
- Arranging shipping and delivery
- Providing order confirmations and invoices
- Communicating with you about your order
- Responding to customer service enquiries
- Screening orders for potential risk or fraud
- Providing information about products, services, or promotions where permitted and in accordance with your preferences
We may also use Device Information to help us:
- Detect potential fraud and security risks
- Understand how customers use our Site
- Improve the performance and usability of our website
- Analyse customer behaviour and website traffic
- Measure the effectiveness of marketing and advertising campaigns
Sharing Your Personal Information
We may share your Personal Information with trusted third-party service providers that help us operate our business and provide our services.
This may include providers that assist with:
- Website hosting and ecommerce services
- Payment processing
- Shipping and fulfilment
- Analytics
- Advertising and marketing
- Fraud prevention
- Customer support
We may also disclose your Personal Information where necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests, court orders, subpoenas, or other legal processes
- Protect our rights, property, customers, or business
- Prevent or investigate fraud, abuse, or security concerns
Behavioural and Targeted Advertising
We may use certain Personal Information to provide you with advertisements or marketing communications that we believe may be relevant to your interests.
Targeted advertising may involve the use of cookies, pixels, or similar technologies provided by advertising platforms.
Depending on the advertising platform, you may be able to manage or opt out of personalised advertising through your account or privacy settings.
Do Not Track
Some web browsers allow you to send a “Do Not Track” signal.
Because there is currently no consistent industry standard for responding to these signals, our Site may not change its data collection and usage practices when a Do Not Track signal is detected.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your Personal Information.
These rights may include the right to:
- Request access to Personal Information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your Personal Information
- Request restrictions on certain processing activities
- Object to certain uses of your Personal Information
- Withdraw consent where processing is based on consent
- Request a copy of certain Personal Information
If you would like to exercise any available privacy rights, please contact us at:
We may need to verify your identity before processing certain privacy requests.
International Data Transfers
YCOS Lighting may use service providers located in countries other than the country in which you live.
As a result, your Personal Information may be transferred to and processed in other countries where our service providers operate.
Where required, we take appropriate steps to ensure that Personal Information is handled in accordance with applicable privacy laws.
Data Retention
When you place an order through our Site, we may retain your Order Information for our business records unless and until you ask us to delete it, subject to any legal, tax, accounting, fraud prevention, or regulatory obligations that require us to retain certain information.
We may also retain other Personal Information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Cookies
Our Site may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Understand how visitors use our Site
- Improve website performance
- Support analytics and advertising activities
Depending on your location, you may be provided with options to manage your cookie preferences.
You can also control or delete cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of some parts of the Site.
Minors
Our Site is not intended for individuals under the age of 18.
We do not knowingly collect Personal Information from children for the purpose of selling our products or services.
If you believe that a child has provided us with Personal Information, please contact us so we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, legal requirements, or other operational reasons.
When we make changes, the updated version will be published on this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect and use Personal Information.
Contact Us
If you have questions about this Privacy Policy, your Personal Information, or how we handle privacy-related requests, please contact us:
YCOS Lighting
Website: ycoslighting.com
Email: hello@ycoslighting.com