Terms Of Service
Welcome to YCOS Lighting.
These Terms of Service govern your use of our website and any purchases made through ycoslighting.com.
The terms “we,” “us,” and “our” refer to YCOS Lighting.
The term “you” refers to any visitor, customer, or user of the Site.
By accessing or using our website, you agree to be bound by these Terms of Service.
Payment Methods
We accept major payment methods made available at checkout, which may include:
- American Express
- Mastercard
- Visa
- Discover
- PayPal
- Other payment methods displayed at checkout
All payments must be authorised before an order can be processed.
Product Prices
All prices displayed on our website are subject to change without prior notice.
We reserve the right to:
- Update product prices
- Modify or discontinue promotions
- Correct pricing errors
- Change product availability
The price charged will be the price shown at checkout at the time your order is placed, subject to any correction required for an obvious pricing or technical error.
Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, finishes, and specifications are accurate.
However, slight variations may occur due to:
- Screen and display settings
- Manufacturing processes
- Natural materials
- Production updates
- Differences between manufacturing batches
Product images are provided for reference and may not always represent exact colours or finishes.
Order Processing and Shipping
Orders are processed according to the estimated processing and delivery times displayed on the relevant product page or elsewhere on our Site.
Delivery times may vary depending on:
- Product availability
- Order destination
- Product type
- Processing requirements
- Shipping carrier
- Customs or other delivery-related delays
Custom, made-to-order, or specialised products may require additional production and processing time.
Any delivery timeframe provided is an estimate and is not guaranteed unless specifically stated otherwise.
Custom and Made-to-Order Products
Customised and made-to-order products may require full payment before production begins.
Customers are responsible for ensuring that all specifications, measurements, colours, finishes, and other requested details are correct before confirming the order.
Once production has started, customised or made-to-order products may not be eligible for cancellation, modification, or return.
Order Changes
Requests to change a standard order should be made as soon as possible after the order has been placed.
Changes may include:
- Product variation
- Size
- Colour
- Delivery address
- Contact information
We cannot guarantee that an order can be changed once processing or fulfilment has begun.
Once an order has been shipped, changes may no longer be possible.
Cancellations
Standard orders may be cancelled within the cancellation period stated in our Returns, Refunds & Warranty Policy, provided the order has not already entered production or fulfilment.
Customised or made-to-order products cannot normally be cancelled once production has started.
Once an order has been dispatched, cancellation may no longer be possible.
Any applicable cancellation charges, shipping costs, handling fees, or other deductions will be handled in accordance with our Returns, Refunds & Warranty Policy.
Returns and Refunds
Returns, refunds, exchanges, damaged-item claims, and related requests are subject to our Returns, Refunds & Warranty Policy.
Customers should contact us before returning any item.
Returns sent without prior approval or return instructions may not be accepted.
Where applicable, return shipping costs, restocking fees, and other authorised deductions may apply.
Damaged or Incorrect Items
Please inspect your order shortly after delivery.
If your item arrives damaged, defective, or substantially different from the product ordered, contact us as soon as possible and provide your order details along with any requested photographs or supporting information.
We will review the issue and determine the appropriate resolution in accordance with our Returns, Refunds & Warranty Policy.
Availability
All products and services are subject to availability.
We reserve the right to:
- Limit quantities
- Cancel or refuse orders
- Discontinue products
- Change product specifications
- Restrict sales to certain locations or customers
If we are unable to fulfil an order, we may cancel the affected order or item and issue any applicable refund.
Accuracy of Information
We make reasonable efforts to keep the information on our Site accurate and current.
However, the Site may occasionally contain:
- Typographical errors
- Incorrect pricing
- Product description errors
- Availability errors
- Technical inaccuracies
We reserve the right to correct such errors and update information without prior notice.
If an error affects an order you have already placed, we may contact you to provide available options.
Prohibited Use
You may not use our Site or its content:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To distribute harmful software or malicious code
- To interfere with the security or operation of the Site
- To submit false or misleading information
- To engage in fraudulent activity
We reserve the right to restrict or terminate access to the Site where misuse is identified.
Intellectual Property
Unless otherwise stated, the content on the YCOS Lighting website, including text, graphics, branding, logos, product presentation, and website design, is owned by or licensed to YCOS Lighting.
You may not reproduce, distribute, modify, republish, or commercially use our content without appropriate permission.
Third-Party Services
Our website may use third-party services for functions such as:
- Payment processing
- Shipping
- Analytics
- Advertising
- Customer support
- Ecommerce functionality
We are not responsible for the independent actions, policies, or services of third parties where they operate outside our reasonable control.
Limitation of Liability
To the extent permitted by applicable law, YCOS Lighting will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Site or products.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded.
Refusal of Service
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Payment issues
- Pricing or technical errors
- Product unavailability
- Misuse of the Site
- Breach of these Terms
Where an order is cancelled after payment has been successfully collected, any eligible refund will be processed accordingly.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.
The updated Terms will take effect when published on our Site.
We encourage customers to review this page periodically.
Contact Us
If you have any questions about these Terms of Service, please contact us:
YCOS Lighting
Website: ycoslighting.com
Email: hello@ycoslighting.com