At YCOS Lighting, we offer a carefully selected collection of decorative lighting designed to bring warmth, style, and personality to your home. Our collection includes pendant lights, chandeliers, ceiling lights, wall sconces, table lamps, floor lamps, and other lighting solutions for modern interiors.

Bulb inclusion varies depending on the product. Some lighting fixtures include integrated LED lights or bulbs, while others require separate bulbs. Please check the product description and specifications before purchasing.

Some of our lighting products offer dimmable features, while others have fixed brightness settings. Please review the individual product specifications to confirm whether a particular fixture supports dimming.

For hardwired lighting fixtures, including ceiling lights, pendant lights, chandeliers, and certain wall sconces, we recommend installation by a qualified electrician.

Always follow the installation instructions provided with your product and ensure compatibility with your home's electrical system.

We make every effort to display accurate product images, colours, dimensions, and finishes.

However, slight variations may occur due to screen settings, lighting conditions, natural materials, or manufacturing differences. We recommend reviewing the product specifications before placing your order.

Available shipping destinations and delivery options depend on the product and your location. You can enter your shipping address during checkout to see the available delivery options.

If you're unsure whether we can deliver to your location, please contact us at hello@ycoslighting.com before placing your order.

Delivery times depend on the product, availability, order destination, and shipping carrier.

Estimated processing and delivery times are provided on relevant product pages or elsewhere on our website. Customised or made-to-order lighting may require additional preparation time.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, holidays, or other circumstances.

Free shipping may be available on eligible products or orders. Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Once your order has been dispatched, tracking information will be provided by email when available.

You can also check your shipment status through our Track Your Order page.

If you need assistance locating your shipment, please email hello@ycoslighting.com with your order number.

Some orders are shipped in multiple packages due to the size, weight, quantity, or packaging requirements of the products.

These packages may arrive on different days. If part of your order is missing, please contact our customer support team with your order number so we can check the shipment.

If your order hasn't arrived within the estimated delivery window, please check the tracking information for the latest updates.

If you still need assistance, contact hello@ycoslighting.com with your order number. Our team will review the available shipping information and help you with the next steps.

You can request changes to a standard order within 24 hours of purchase, provided it hasn't entered production or fulfilment.

Changes may include the product colour, size, shipping address, or contact information.

Please contact hello@ycoslighting.com as soon as possible. Once an order has shipped, further changes cannot be made.

Standard orders can be cancelled within 24 hours of purchase without a cancellation fee, provided they haven't entered production or fulfilment.

Customised or made-to-order products cannot be cancelled once production has begun.

Orders that have already been dispatched cannot be cancelled. Additional charges may apply to late cancellation requests or refused deliveries.

For more information, please review our Returns, Refunds & Warranty Policy.

We accept eligible return requests within 14 days of receiving your order.

To qualify for a return, products must be unused, uninstalled, and in their original packaging, with all accessories, components, and instructions included.

Certain products are excluded from returns, and applicable restocking or return shipping charges may apply.

To request a return, email hello@ycoslighting.com within 14 days of receiving your order.

Please include your order number, the product you wish to return, and the reason for your return.

Our customer care team will review your request and provide return instructions if approved.

Please do not send products back without prior authorisation. Approved returns must be shipped within 7 days of receiving authorisation.

Approved returns may be subject to a restocking fee starting at 20% of the amount paid for the item.

The applicable deduction depends on the circumstances of your return and our Returns, Refunds & Warranty Policy.

If you're returning a product due to a change of mind or another customer-related reason, you are responsible for arranging and paying for return shipping.

For products damaged during delivery, manufacturing defects, or incorrect items, our team will review the circumstances and explain the available resolution and applicable return shipping arrangements.

Certain items are generally not eligible for returns, including:

• Custom-made or personalised products once production has started.
• Products identified as final sale before production.
• Light bulbs and certain accessories.
• Bulk purchases of three or more units of the same product.

Please refer to our full Returns, Refunds & Warranty Policy for details and applicable exceptions.

We're sorry if your order arrives damaged.

Please contact hello@ycoslighting.com within 7 days of delivery and include your order number, clear photographs of the damaged item, and photographs of the internal and external packaging.

Please keep all original packaging until your claim has been reviewed.

If shipping damage or a manufacturing defect is confirmed, we can offer an appropriate replacement part or replacement product at no additional cost. You may also request a refund, subject to the applicable policy conditions.

If you believe you've received a substantially different product from the one you ordered, please contact us within 7 days of delivery.

Include your order number, photographs of the product received, its packaging, and the product label.

Our team will review the information and help determine the appropriate resolution.

Once your returned item arrives at our warehouse, it will be inspected.

For approved returns, we aim to process refunds within 3 business days after inspection.

After the refund is issued, the estimated time for funds to appear is:

• PayPal: Approximately 1–3 business days.
• Credit or debit card: Approximately 3–7 business days.

Your bank or payment provider may require additional processing time.

If you believe your lighting product has a manufacturing defect or develops a fault, please contact hello@ycoslighting.com with your order number, a description of the issue, and supporting photographs.

Our customer care team will review your request and explain the available options in accordance with our Returns, Refunds & Warranty Policy and applicable consumer rights.

We accept payment methods available at checkout, which may include Visa, Mastercard, American Express, Discover, and PayPal.

Available payment options will be displayed when completing your purchase.

We value your privacy and use trusted service providers to support payment processing, order fulfilment, and website operations.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

Our customer care team is happy to help with product questions, orders, delivery updates, returns, and refunds.

Email: hello@ycoslighting.com

Website: www.ycoslighting.com